Frequently Asked Questions

We provide medical support for international patients in Italy, including medical consultations, diagnostics, emergency assistance, walk-in services, hospitalisations, and coordinated access to specialist care within our network.

Yes. We support international patients with clear communication and can assist in English and other languages depending on the case, including coordination with on-site language support when needed.

You can book by phone or email, and we’ll guide you to the most suitable option. For urgent needs, we can also support rapid access based on availability and clinical priority.

We can assist patients who use international insurance plans. Coverage varies by provider and policy, so we recommend sharing your insurance details so we can advise on the most practical pathway.

We can still help. We’ll explain the available options and expected costs in advance whenever possible, and guide you to the most appropriate service for your needs.

Yes. Depending on your location and clinical needs, we may arrange home visits, hotel visits, and video consultations to support you wherever you are in Italy.

If it is an emergency, call local emergency services immediately. If you are able, you can also contact our team so we can assist with guidance, coordination, and continuity of care.

We support travellers with fast access to medical consultations, diagnostics, urgent evaluations, and referrals when needed—helping you navigate care smoothly during your stay.

We can advise on availability and the most suitable facility within our network for travel-related needs, including vaccinations where offered by the relevant centre.

Payment options depend on the facility and service. We will confirm accepted methods and any required deposits in advance whenever possible.

Please bring your passport or ID, any relevant medical documents, a list of current medications, and insurance details (if applicable). We’ll tell you if anything specific is needed for your visit.

Once your appointment is confirmed, we’ll share the facility address and practical directions. If you need help with transport planning, our team can guide you to the best option.

Yes. We support international patients through the pathway—from initial assessment and specialist referral, to hospital admission, coordination with the clinical team, and follow-up planning for continuity of care.

We can help with practical coordination around your care journey, including scheduling support and guidance to ensure your medical access in Italy is smooth, clear, and well-organised.